FAQs for Tiffin Subscribers

TiffinSearch.App is an online platform / app where  you can find and order food from different tiffin (meal) service providers.

You browse through various tiffin services, choose your meal, place an order, and it gets delivered to your address.

Anyone looking for tiffin services in the areas we serve can use the platform.

No, using the platform is free of charge to use for Tiffin Subscribers.

The platform covers all regions across globe. You can check the list of serviceable areas on our website by simply searching for an area.

Yes, www.TiffinSearch.app is mobile-friendly, and it is powered by PWA technology which allows you to install in your mobile (if you have Google Chrome installed) without downloading from Google Play Store or Apple App Store.

Click on "Sign Up," enter your details, verify your mobile number using OTP and follow the instructions to create an account.

It is the world's first and one and only marketplace dedicated to Tiffin Service Industry. You get access to various tiffin services, can compare prices, read reviews, and place orders easily.

You can reach out to our customer support team via email, or the contact page on our website.

Yes, we can find various promotions and discounts offered by tiffin service providers. Checkout their "Menu" section on our website.

Browse the available tiffin services, select your meal, add it to your cart, and proceed to checkout.

Yes, you can schedule your deliveries for future dates.

You'll need to provide your name, delivery address, contact number, and payment details.

Yes, you can place a subscription order for recurring deliveries each day in a single checkout.

Go to your order history, select the order, and follow the steps to modify or cancel it.

If you miss a delivery, please coordinate with Tiffin Service Provider you have ordered from. You will find their contact details on your order details.

Yes, you can reorder from your order history with just a few clicks.

It depends on the service provider. Check the details when placing your order.

At the moment, we do not have an option for discount code. However, you will find the offers or discounts directly on menu.

Yes, you can enter a different delivery address when placing the order. However, you will be billed for it.

We are operating globally. And we do not accept any payment on behalf of Tiffin Service Provider. You need to check with respective provider for payment methods. But all of them do accept COD.

Although our platform uses secure encryption to protect your information, as we do not collect any payments, we do not capture any payment related details.

Yes, it is the only preferred method. Cash on delivery is available with most of tiffin service providers. 

Go to your account and select "Order History" to view past transactions.

No, there are no any hidden fees or charges. The amount displayed at the checkout page is final and directly payable to Tiffin Service Provider.

It depends on the terms of selected Tiffin Service Provider. Please refer to their refund policy for more details. Each one may have different set of terms and conditions.

At the moment, we do not have an option for promo code. However, you will find the offers or discounts directly on menu.

As we do not accept any payment on behalf of Tiffin Service Provider, there will not be any chance of payment declined.

Tax is calculated based on your location and will be inclusive of amount shown.

Coordinate with the selected Tiffin Service Provider and alternatively contact our customer support for assistance with incorrect charges.

Deliveries are managed by the tiffin service providers directly. They ensure timely delivery of your meals. Hence, select a good tiffin service provider based on review.

Delivery hours vary by provider. Check the provider's details for specific delivery times.

Yes, tracking information is available in your order details.

Contact selected Tiffin Service Provider if your delivery is late.

Yes, contactless delivery options are available by most of the Tiffin Service Providers.  Confirm with them about it before placing an order.

No, you cannot change the delivery address once the order has placed. You can need to cancel the current order and place new order with new address.

If you're not home, the delivery person may leave the tiffin at a safe spot or contact you for further instructions.

Yes, you can pause your deliveries from your order details.

Delivery fees vary by provider and will be displayed at checkout.

You can find the list of delivery areas on our TiffinSearch.App.

We partner with trusted providers who follow strict quality standards.

Providers follow hygiene protocols and safety standards to ensure food safety.

Yes, you can filter options based on dietary needs such as vegetarian, vegan, Jain, etc.

You can check the details provided by the respective tiffin service provider.

Contact the Tiffin Service Provider immediately for a resolution. Leave a review accordingly. 

It is up to the selected Tiffin Service Provider. You can request directly to them.

Many providers offer vegetarian and vegan options. Check their menu for details.

Food is packaged in hygienic, sealed containers to maintain freshness.

Nutritional information can be available if it is updated by the provider. Check the provider's menu for details.

Delivery personnel follow hygiene protocols, including wearing masks and gloves, and using sanitized delivery bags.

Our providers are local businesses, home chefs and sometimes restaurants who offer daily meal delivery services.

Providers are selected based on their quality, reliability, and customer reviews. They are also vetted for hygiene and safety standards.

Yes, you can choose from the list of available providers on our TiffinSearch.App.

After receiving your order, you can rate and review the provider on TiffinSearch.App.  

Contact customer support, and we will help resolve the issue or suggest alternative providers.

Yes, you can view menus from different providers before placing an order.

All providers are verified by our team to ensure they meet our standards.

Yes, providers must adhere to our quality and safety standards.

Yes, you can cancel your existing order and place new order from different providers anytime from your account.

We regularly add new providers to offer more variety and options to our users.

Log in to your account, go to the settings, and update your information.

Click on "Forgot Password" on the login page and follow the instructions to reset it.

Yes, you can delete your account from the settings if there are no open orders. Or contact customer support for assistance.

Go to your account settings and select "Notifications" to manage your preferences.

Yes, you can save your favourite providers for easy access in the future.

Update your delivery address in the account settings or during checkout.

Change your password immediately and contact customer support for further assistance.

Use the homepage link (www.tiffinsearch.app) to invite friends and family members who required daily meal services.

Log in to your account and click on "Order History" to view past orders.

As we are not collecting any payments on behalf of Tiffin Service Provider and accessing TiffinSearch.App is free to use; you do not need to keep your payment details on our app. 

Try refreshing the page or restarting the app. If the issue persists, contact customer support.

Use the "Report a Bug" feature, or contact customer support.

Check your spam/junk folder. If the emails are not there, ensure you have provided the correct email address.

Check your internet connection and order/address details. If the problem continues, contact customer support.

As we are leveraging PWA technology, you do not need to install or update the app from device's app store. It will be updated automatically whenever you opened it. Just like any other website.

As we do not have a feature to collect the payment, such issues will never arise.

Contact us anytime to provide your valuable feedback. We highly appreciate it.

Your account might be disabled due to suspicious activity. Contact customer support to resolve it using registered mobile number or email address only.

Go to your browser or app settings to clear cache and cookies.

Yes, we have a help these FAQs for easier understanding. Alternately, you can also find a course on 'Use TiffinSearch.App'.

We encourage providers to use eco-friendly packaging and follow sustainable practices.

Some providers offer reusable containers. Check the provider's details.

Yes, you can return reusable containers to participating providers.

Packaging materials vary. We promote the use of biodegradable and recyclable materials.

We encourage providers to offer accurate portion sizes and promote the donation of surplus food.

Yes, some providers offer eco-friendly delivery options. Check the details when placing an order.

Choose the providers who are using eco-friendly packaging.

We encourage all providers to follow sustainable practices and regularly review their compliance.

We aim to minimize plastic usage and promote alternatives like biodegradable and recyclable materials.

As Tiffin are generally a one size fits all model, there are less chances to provide special instructions. However, you can coordinate with Tiffin Service Provider before placing an order. 

No, currently we do not have any loyalty program to earn points or rewards.  As this is a low margin business and we do not charge any commissions to the Tiffin Service Providers.

After receiving your order, you can leave feedback on our web app.  

Yes, we have dedicated Tiffin Service Forums where users can share experiences and tips.  

Subscribe to our newsletter or follow us on social media.  

The TiffinSearch.App is available in English language only. However Blogs, Courses, and Forums are available in English and Hindi Languages..

Why not? You can place any number of orders for any one.  

We notify users of any service interruptions via email, SMS, and updates on our website.  

You can find the terms and conditions on our website.