FAQs for Tiffin Service Providers

TiffinSearch.App is an online platform / app where tiffin service providers can list their services, allowing nearby customers to find and order tiffin meals.

The platform helps you reach a wider audience, manage orders efficiently, and grow your business.

Any tiffin service provider meeting our quality and safety standards can list their services.

There is no commission per order. However, there is a fixed fees per month as a licence cost to use the App.

The platform covers all regions across globe, and you can list your service in the areas you serve.

Visit the provider section on Partner with us, fill out the registration form, and follow the instructions to complete your profile.

You need to provide details about your business, including menu, pricing, and delivery areas, and meet our quality standards.

Customers can rate and review your services. These reviews help build your reputation on the platform.

You can reach out to our support team via email, phone, or the contact page on our website.

No, currently we do not offer any promotional opportunities on our platform. Instead, we are focused to provide your listing based on your menu and reviews.

After signing up, go to your dashboard, and follow the steps to create your listing, including adding your menu, prices, and delivery areas.

Yes, you can update your listing anytime through your provider dashboard.

Include details about your meals, ingredients, cooking methods, and any special features like organic or gluten-free options.

Go to your dashboard, select “Menu,” and add or remove items as needed.

No, you cannot customize pricing based on delivery locations. However, you can include delivery charges on top of pricing.

In your dashboard, you can set radius for your delivery areas and based on your registered address your delivery areas will be marked.

Yes, adding photos to your profile is very important factor.  Adding high-quality photos of your meals and packaging can attract more customers.

Be clear, concise, and highlight what makes your service unique, such as special diets, flavours, or preparation methods.

In your dashboard, you can specify the hours during which you offer delivery.

No, you cannot deactivate your listing. However, for holidays or when you're unable to provide service; you can explicitly mark dates for it so that you should not get orders for those days.

Orders are sent directly to your dashboard, and you’ll receive notifications via email as well.

You can accept or reject orders through your dashboard based on your availability.

Update the order status in your dashboard immediately so that your customer will also get notified.

You can manage order modifications directly in your dashboard, and communicate with the customer if necessary. 

As we are not charging any commission per order, you need to collect the Payments outside of the system with your preferred method. However, you can mark the payment status within your orders.

As you are collecting the payments by yourself; it is up to you when you wants to receive the payments.

Yes, you can choose to offer cash on delivery as well.

If a customer cancels an order/subscription, you’ll be notified, and any applicable cancellation fees will be handled according to our policy.

Refunds are processed through the platform, and you can track them in your dashboard.

Yes, you can create and manage discounts or promotions through your dashboard.

You can manage deliveries yourself or use third-party delivery services. Here, we do not offer any delivery services.

As we are not your delivery partners, you cannot track any deliveries within the platform.

Communicate with the customer and update the delivery time in your dashboard for the order.

Inform the customer immediately, and update the delivery status in your dashboard.

Yes, you can set delivery charges.

Contact the customer to arrange a redelivery or refund, and update the order status.

Yes, you can offer contactless delivery and mention it in your listing.

Plan your delivery routes carefully, or use a delivery management tool for efficient multiple deliveries.

You can choose delivery radius from your dashboard based on your service capacity.

Address the issue with the customer promptly and report it to Customer Support if necessary.

You should follow local health and safety regulations, and maintain high standards of hygiene and food quality.

You have the sole ownership of your tiffin delivery. Use insulated containers and ensure meals are delivered promptly to maintain freshness.

Clearly label any potential allergens and provide options for dietary restrictions in your menu.

 Apologize to the customer, investigate the issue, and take corrective actions immediately. 

Yes, providing nutritional information can help attract health-conscious customers.

Use sturdy, food-safe containers that prevent spills and maintain food temperature.

Regularly clean your kitchen, use sanitized equipment, and ensure all staff follow hygiene protocols. Checkout our courses to learn more about it.

Plan portions carefully, donate excess food, and compost when possible to reduce waste.

Yes, if you use organic or locally sourced ingredients, highlight this in your listing to attract customers.

Stay updated on local food safety laws, and make sure your kitchen and practices meet all required standards.

For any updates you have made with your orders will directly communicated with customers. However, for additional notification, you have customers contact details from where you can choose the communication channel.

Review the request, and fulfil it if possible, or communicate any issues to the customer.

Provide excellent service and promptly ask the customers who leave reviews.

Respond professionally, address the issue, and offer a solution or compensation if necessary. 

Yes, you can respond to reviews on your listing to show you care about customer feedback.

Address complaints calmly and try to resolve disputes amicably. If necessary, escalate the issue to TiffinSearch support.

Provide consistent food quality & taste, timely delivery, and communicate regularly with your customers.

Yes, you can offer custom meal plans and mention this option in your listing.

Follow the cancellation policy and communicate any fees or issues with the customer promptly.

Yes, As payment collection is also made directly, any refunds should be processed directly (if applicable), but you can manage the records from your dashboard.

Try refreshing the page or clearing your browser cache. If the issue persists, contact TiffinSearch support.

Use the "Report an Issue" feature in your dashboard, or contact customer support directly.

Check your notification settings and ensure your email and phone number are correct. Also, check your spam/junk folder.

Contact TiffinSearch support to unlock your account and resolve any issues.

Go to your dashboard, and update your account details in the account settings.

Ensure your images meet the required size and format. If the issue persists, contact support.

Wait a few minutes and try again. If the issue continues, check TiffinSearch's social media or contact support.

Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.

Make sure your account is fully set up and that you have the necessary permissions. Contact support if the issue persists.

Keep your browser and device updated, and ensure you have a stable internet connection.

Utilize the advertising options on your dashboard, such as featured listings or banner ads within your locality.

Yes, you can set up promotions or discounts through your dashboard, and they will be displayed on your listing.

Use the analytics tools in your dashboard to monitor views, orders, and customer interactions.

The platform offers tools like Featured Listing, and Discount Codes.

Regularly update your listing, use good quality images, prompt customers to post review, and consider paid promotions to increase visibility.

Yes, you can share your listing URL onto various social media platforms. Visitors will directly land to your menu page.

Focus on consistent taste & quality, timely deliveries, and excellent customer service. And prompt users to leave the reviews regularly. 

Featured listings are highlighted services on the platform. You can purchase this option through your dashboard.

No, you cannot set up referral programs where customers earn discounts for referring new clients using this platform. However, you can manage it manually outside of the platform.

TiffinSearch.App may offer platform-wide promotions. You can contact support with more details.

Analyse demand in different areas and adjust your delivery radius from your location in the dashboard accordingly.

Focus on consistent quality, optimize delivery, and use the platform’s tools to reach more customers.

Reach out to local businesses or event organizers, and use your reviews on TiffinSearch Platform to showcase your credibility.

Why Not?  Of course, you can offer corporate meal plans and set up customized packages for businesses.

Prepare for peak times, optimize your kitchen workflow, and consider hiring additional staff.

TiffinSearch offers guides, courses, forum, and support resources to help you grow your business.

Maintain high service standards, and regularly engage with customers.

Consider customer preferences, ingredient availability, and your kitchen's capacity when adding new items.

Streamline your processes, negotiate with suppliers, and manage resources efficiently.

Upgrading may offer more order capacity, additional delivery radius, and website support.

Use biodegradable packaging, source local ingredients, and minimize food waste.

Yes, TiffinSearch encourages the tiffin service providers to participate in community initiatives.

Highlight your use of eco-friendly materials, and sustainable practices in your listing.

Partner with local food banks or charities, and mention your involvement on your social media.

Yes, partnering with local farmers can enhance the quality of your meals and promote sustainability.

Use your listing description, social media, and packaging to inform customers about your eco-friendly practices.

Choose recyclable materials and encourage customers to recycle or reuse packaging.

Use energy-efficient vehicles, plan efficient delivery routes, and consider offering bike or foot delivery options.

Sustainability can attract eco-conscious customers, reduce costs, and improve your brand image.