This refund policy is effective as of 1st March 2024.

1. General
1. This Refund Policy ("Policy") applies to all purchases made through TiffinSearch.com, a platform owned and operated by [Your Company Name] ("we", "us", or "our").
2. By using TiffinSearch.com and placing orders for tiffin services, users acknowledge and agree to abide by the refund policies set forth by the respective tiffin service providers. For further assistance or inquiries, users may contact TiffinSearch.com customer support.


2. Offline Payment Process
1. Please note that TiffinSearch.com is an aggregator platform that allows users ("you") to search for and place orders with nearby tiffin service providers. However, we do not handle payments for these services on our platform. All payments are made offline, directly to the tiffin service provider.


3. Refund Eligibility
1. Since all payments are made offline and directly to the tiffin service provider, any refunds will also be processed offline by the tiffin service provider. The tiffin service provider is the sole decision maker with respect to payment terms and conditions, including refunds.
2. Refund eligibility and conditions are determined solely by the respective tiffin service provider. Users are encouraged to review the refund policy of the chosen tiffin service provider before placing an order.


4. Contacting the Tiffin Service Provider
1. The tiffin service provider, as the sole decision maker regarding payment terms and conditions, will determine the refund policy for their services.
2. In the event that a refund is warranted, the user should directly contact the tiffin service provider from whom the services were ordered. The contact information for each tiffin service provider is provided on our platform.
3. Refunds will be processed offline by the tiffin service provider according to their refund policy and terms.


5. Dispute Resolution
1. We are not responsible for any transactions made between you and the tiffin service provider, including refunds. We do not oversee the offline payment process and cannot assist with refund requests.
2. Any disputes regarding refunds or service-related issues should be addressed directly between the user and the tiffin service provider.
3. TiffinSearch.com serves as an aggregator platform and is not responsible for refund processing or dispute resolution between users and tiffin service providers.


6. Communication Channels
1. Users are encouraged to maintain open communication with the respective tiffin service provider for any refund-related queries or concerns.
2. TiffinSearch.com may facilitate communication between users and tiffin service providers upon request but does not intervene in refund processes.


7. Changes to This Policy
1. TiffinSearch.com reserves the right to update or modify this refund policy at any time without prior notice. Users are encouraged to review the policy periodically for any changes.

Our Role as a Connecting Platform

At tiffinsearch.com, our primary goal is to empower customers by conveniently connecting them with a diverse selection of local tiffin service providers. While we strive to ensure a positive experience, it's crucial to remember that we do not directly process payments or handle refunds. Financial transactions and any associated policies, including refunds, remain the responsibility of the customer and their chosen tiffin service provider.

Understanding Tiffin Provider Policies

Each tiffin service provider listed on our platform operates independently, with its own specific payment and refund policies. To avoid any misunderstandings, we urge customers to carefully review the terms and conditions of their chosen provider before finalizing an order. Providers should make this information readily available, either through direct contact, their tiffinsearch.com profile, or a dedicated section on their own website.

Support in Refund Situations

While tiffinsearch.com cannot directly issue refunds, we are dedicated to facilitating a positive resolution process. Should a refund dispute arise, our customer support team will act as a mediator, encouraging clear and open communication between the customer and the tiffin service provider. Our aim is to help both parties reach a mutually agreeable solution in a timely and fair manner.

Refund Processing and Timelines

The time frame for processing a refund, as well as the method used (e.g., cash, transfer, account credit), is entirely determined by the tiffin service provider's established policies. We advise customers to inquire about these procedures upfront to manage expectations.

The Importance of Documentation

We strongly encourage customers to maintain detailed records of all transactions with their chosen tiffin service provider. Keeping order confirmations, receipts, invoices, and any relevant communication will be invaluable should a refund situation arise.

Contact Us for Assistance

If you have any questions regarding our Refund Policy, encounter a dispute with a tiffin provider, or need assistance navigating a refund situation, please don't hesitate to contact our customer support team at www.tiffinsearch.com/support. We are committed to providing guidance and support, ensuring a fair and transparent process for all parties involved.